Journal of Information Systems Engineering & Management
Research Article

A Case Study on the Strategy of Maintaining Commercial Software with a Large Number of Users

Published online: 30 Aug 2017
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Abstract

Software maintenance is the activity in which changes occur in the artifacts of a software after delivery, with the purpose of keeping it available, correcting its failures, improving its performance and adapting it to new or modified requirements, according to the needs of Your users. It is an indispensable activity, without which existing systems would quickly become lagging and inefficient for organizations. The objective of this work is to verify the adherence of existing software maintenance models and processes in an organization whose product is used by a large number of users. After identifying and evaluating the problems of the company's current situation, carried out through a case study, actions are suggested to improve its software maintenance process.

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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