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Abstract

Software testing is a key process that ensures a reliable quality product, and like other activities in the development process, have a wide range of tools available, but still requires a lot of human work, where the final quality of the software can be impacted directly by several factors. In this sense, this study aims to identify the human factors (cognitive, operational and organizational) present in the test process and to define the influence of these factors during their execution. Thus, the article presents a study with quantitative methods and techniques of the survey type, in which 112 professionals from the test area participated in 17 Brazilian states. The results provide a set of human factors that correlate with the final quality of a software product or service.

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AMA 10th edition
In-text citation: (1), (2), (3), etc.
Reference: Gonçalves WF, de Almeida CB, de Araújo LL, Ferraz MS, Xandú RB, de Farias Junior I. The Impact of Human Factors on the Software Testing Process: The Importance of These Factors in a Software Testing Environment. Journal of Information Systems Engineering & Management. 2017;2(4), 24. https://doi.org/10.20897/jisem.201724
APA 6th edition
In-text citation: (Gonçalves et al., 2017)
Reference: Gonçalves, W. F., de Almeida, C. B., de Araújo, L. L., Ferraz, M. S., Xandú, R. B., & de Farias Junior, I. (2017). The Impact of Human Factors on the Software Testing Process: The Importance of These Factors in a Software Testing Environment. Journal of Information Systems Engineering & Management, 2(4), 24. https://doi.org/10.20897/jisem.201724
Chicago
In-text citation: (Gonçalves et al., 2017)
Reference: Gonçalves, Wellington F., Carlos B. de Almeida, Leonardo L. de Araújo, Mateus S. Ferraz, Rogerio B. Xandú, and Ivaldir de Farias Junior. "The Impact of Human Factors on the Software Testing Process: The Importance of These Factors in a Software Testing Environment". Journal of Information Systems Engineering & Management 2 no. 4 (2017): 24. https://doi.org/10.20897/jisem.201724
Harvard
In-text citation: (Gonçalves et al., 2017)
Reference: Gonçalves, W. F., de Almeida, C. B., de Araújo, L. L., Ferraz, M. S., Xandú, R. B., and de Farias Junior, I. (2017). The Impact of Human Factors on the Software Testing Process: The Importance of These Factors in a Software Testing Environment. Journal of Information Systems Engineering & Management, 2(4), 24. https://doi.org/10.20897/jisem.201724
MLA
In-text citation: (Gonçalves et al., 2017)
Reference: Gonçalves, Wellington F. et al. "The Impact of Human Factors on the Software Testing Process: The Importance of These Factors in a Software Testing Environment". Journal of Information Systems Engineering & Management, vol. 2, no. 4, 2017, 24. https://doi.org/10.20897/jisem.201724
Vancouver
In-text citation: (1), (2), (3), etc.
Reference: Gonçalves WF, de Almeida CB, de Araújo LL, Ferraz MS, Xandú RB, de Farias Junior I. The Impact of Human Factors on the Software Testing Process: The Importance of These Factors in a Software Testing Environment. Journal of Information Systems Engineering & Management. 2017;2(4):24. https://doi.org/10.20897/jisem.201724
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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